Answered By: Jennifer Kasch
Last Updated: Sep 27, 2023     Views: 51

If you get the message upon login that 'Your account is temporarily locked to prevent unauthorized use,' please try the following:

  1. If you think you know your password and have a few minutes, wait a bit and try logging in again.
  2. If you do not know your password or need quicker access to your account, choose the 'Forgot my password' link.Account temporarily locked
  3. Proceed to enter your Madison College email address and complete the captcha
  4. If you have previously registered a personal email method you'll see two options. Choose the first option to reset a forgotten password or the second to unlock your account, if you're confident you know the password.reset or unlock
  5. Proceed to verify your account through personal email.
  6. Depending on which option you chose, your account will either be unlocked or you will be prompted to set a new password.

If you are unable to complete these steps, you no longer have access to the verification methods, or this does not resolve the 'temporarily locked' message, please give us a call at 608.243.4444. It is possible your password may be expired, which would require our assistance.