Answered By: Jennifer Kasch
Last Updated: Mar 08, 2023     Views: 6

Please make sure that you are selecting the app called Microsoft Authenticator in the Google Play or Apple App Store. It is an app published by the Microsoft Corporation. This is a free app to use.

While you are able to install and use other apps to authenticate, be aware that copycat apps exist and may charge a fee. We suggest using the Microsoft Authenticator app.