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Please try switching to a different browser such as Chrome or Firefox and that should fix the issue. We do see issues like this with Edge. Documents can also be downloaded from Edge by right clicking and choosing "Save Link As."
Please let us know if you still experience issues. You can call us at 608.243.4444 during Library open hours.
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1701 Wright Street | Madison, Wisconsin 53704 | Libraries: 608.246.6640 | Student Achievement Centers: 608.246.6125 | College Info: 608.246.6100