Q. I've set up MFA but am not receiving the text code. Why not?

Carriers may be dropping texts, especially during high traffic times or if you are in a remote location you may have poor cellular service. We strongly recommend also setting up the Microsoft Authenticator app as an alternative or additional method. The Microsoft Authenticator app can be used even if you do not have cellular service.

See our Multi-Factor Authentication page for information on setting up MFA and changing your method. If you need additional assistance, feel free to give us a call at 608.243.4444.