Q. Help! I'm having problems with Multi-factor authentication (MFA)

For off-campus access to virtual desktops, you will need to use Multi-Factor Authentication (MFA) for improved online security. This is similar to what you may already use for accessing your online bank account. 

Start by reviewing this MFA guide - https://libguides.madisoncollege.edu/technology/mfa 

As you register MFA methods, you'll see several options - text, phone, or app.

If one isn't working well, or you don't have access to that option, you can login to your MFA user account and update your methods. 

• Text - quickest to get started; similar to other systems you may be familiar with.
• Microsoft Authenticator App - takes a little more setup, but if you're using this a lot, it may save you time in the long run. Recommended by Technology Services.
• Phone call - you'll get an automated phone call - just tap the pound / # key. 

Please feel free to email, chat, or call the library at 608.246.6640 to get help.