Answered By: Donna Marconnet
Last Updated: Aug 15, 2018     Views: 51

Beginning August 18, 2018:

For off-campus access to virtual desktops, you will need to use Multi-factor authentication (MFA) for improved online security. This is similar to what you may already use for accessing your online bank account. 

Start by reviewing this MFA guide - 

As you set up your MFA account, you'll see several options - text, phone, or app. You can set up a backup method and change options.

So if one isn't working well, or you don't have access to that option, you can login to your MFA User account and change to another method. 

  • Text - quickest to get started; similar to other systems you may be familiar with.
  • Microsoft Authenticator App - takes a little more setup, but if you're using this a lot, it may save you time in the long run. Recommended by Technology Services
  • Phone call - you'll get an automated phone call - just tap the pound / # key. 

You can get help in-person at any of our campus libraries, or contact us by email or phone.