Q. Help! I'm having problems with Multi-factor authentication (MFA)

For off-campus access to virtual desktops, you will need to use Multi-Factor Authentication (MFA) for improved online security. This is similar to what you may already use for accessing your online bank account. 

Start by reviewing this MFA guide - https://libguides.madisoncollege.edu/technology/mfa 

As you register MFA methods, you'll see several options - text, phone, or app.

If one isn't working well, or you don't have access to that option, you can login to the Security Info page and update your methods (if you have access to another method). 

• Text - quickest to get started; similar to other systems you may be familiar with.
• Microsoft Authenticator App - takes a little more setup, but if you're using this a lot, it may save you time in the long run. Recommended by Technology Services.
• Phone call - you'll get an automated phone call - just tap the pound / # key. 

Please feel free to email, chat, or call the library at 608.246.6640 to get help.