Answered By: Donna Marconnet
Last Updated: Dec 21, 2017     Views: 449

PWM self-service errors: If you are trying to reset your password and get an error "PWM 5006 The username is not valid or is not eligible to use this feature", here's what to check:

First, remember your username is the first part of your email before the @ sign. Do not use your full email address when entering your username to change your password. Do not add the @madisoncollege.edu. 

Next, check your username http://libguides.madisoncollege.edu/technology/accounts 

If you still get the error even when using the correct username, please contact us so we can help you get connected.