Answered By: Donna Marconnet
Last Updated: Dec 21, 2017     Views: 662

PWM self-service errors: If you are trying to reset your password and get an error "PWM 5006 The username is not valid or is not eligible to use this feature", here's what to check:

First, remember your username is the first part of your email before the @ sign. Do not use your full email address when entering your username to change your password. Do not add the 

Next, check your username 

If you still get the error even when using the correct username, please contact us so we can help you get connected.