Answered By: Donna Marconnet Last Updated: Dec 21, 2017 Views: 662
PWM self-service errors: If you are trying to reset your password and get an error "PWM 5006 The username is not valid or is not eligible to use this feature", here's what to check:
First, remember your username is the first part of your email before the @ sign. Do not use your full email address when entering your username to change your password. Do not add the @madisoncollege.edu.
Next, check your username http://libguides.madisoncollege.edu/technology/accounts
If you still get the error even when using the correct username, please contact us so we can help you get connected.