Answered By: Donna Marconnet
Last Updated: Nov 28, 2016     Views: 209

PWM self-service errors: If you are trying to reset your password and get an error "PWM 5006 The username is not valid or is not eligible to use this feature", here's what to check:

First, double-check your username If you still get the error even when using the correct username, please contact us so we can help you get connected.